FAQ
About The Pearls
Are your pearls real?
Yes. We offer freshwater pearls and selected ocean pearls. Product descriptions will specify the type of pearl used for each design.
Where are the pearls sourced from?
Many of our pearl pieces are inspired by and sourced through connections to Sabah, Malaysia, where pearls have long been appreciated as part of local culture and craftsmanship.
Will every pearl look exactly the same?
No. Natural pearls have unique shapes, textures, and characteristics. Slight variations are part of what makes each piece special.
Are the pearls handmade?
Many designs are assembled and curated by hand. Minor variations may occur between pieces.
Orders & Shipping
Do you ship internationally?
Please contact us before placing an international order so we can confirm shipping availability and rates.
How long will my order take to arrive?
Processing and shipping times may vary depending on product availability and destination. Estimated timelines will be provided after purchase.
Can I change or cancel my order?
Please contact us as soon as possible. Changes can only be made before the order has been processed or shipped.
Returns & Exchanges
Do you accept returns?
Returns are assessed on a case-by-case basis. Please contact us within a reasonable timeframe if there is an issue with your order.
What if my item arrives damaged?
Please contact us with photos of the item and packaging. We will work with you to find a suitable solution.
Pearl Care
How should I care for my pearls?
Store pearls separately from hard jewellery, avoid exposure to perfumes and chemicals, and wipe them gently after use with a soft cloth.
Can pearls be worn daily?
Yes, but proper care is recommended to maintain their appearance and longevity.
Services
Do you offer eCommerce setup services?
Yes. We provide eCommerce setup and marketplace support, including platforms such as TikTok Shop, Shopee, and Lazada.
How can I enquire about eCommerce services?
Use the contact form or send us a direct message through our social media channels.
About Leona Cassandra
Who is behind this website?
Leona Cassandra is an eCommerce coordinator, creator, and entrepreneur who shares food discoveries, digital knowledge, and curated products through this platform